In 69% of cases, users choose a product online for reasons related to service and usability, and more than 80% say they need support during the online purchase process.
goNet assists Transitions by adding an online chat service to the myTransitions.it website, also providing operator management.
The system includes an online instant messaging service and an offline message delivery function when no operator is available.
It is possible to contact online users proactively (letting the operator start the chat), and scheduled messages or routine replies can be configured.
The system interfaces with user login data, allowing the operator to immediately view all relevant information about the user they are chatting with (name, surname, page being visited, past purchases and other activity on the site).
The service comes with a statistical reporting system for received contacts.
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